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Menu Specialist

OVERVIEW:

Are you a self proclaimed foodie seeking an opportunity to join the realm of technology (better yet, the #1 iPad POS in the AppStore!!)?  If this sounds like you, you’ve come to the right place!  TouchBistro is looking to grow our Customer Success Team with fantastic Menu Specialists just like you!

The Menu Specialist is responsible for kickstarting the onboarding process for customers in 37 different countries!  The successful candidate will have restaurant experience, excellent communication (verbal and written) skills, ability to work under pressure, and a process driven approach to ensuring an easy, smooth, friendly & efficient onboarding process for our customers.  The ability to engage clients in a positive and professional way through the Menu process is the key to success.  You strive to understand each client’s business and will provide direction to the customer following the sale.  You must be able to use critical thinking skills to determine the best solution to satisfy client requests. Your goal is to ensure our successful adoption of TouchBistro for each and every customer you onboard.

 

YOUR DAY-to-DAY:

  • Connect directly with customers and create meaningful interactions by introducing yourself and clarifying the menu inputting process
  • Conduct Pre-Training assessments to gather relevant restaurant specific information
  • Use your professional experience to input restaurant menu and floorplan in the TouchBistro app
  • Proactively reach out to customers by calling/emailing to request additional information in regards to their menu
  • Schedule, initiate, conduct menu training sessions and follow ups (as required)
  • Provide proactive menu support & answer customer questions and inquiries
  • Respond to customer menu support requests in a timely manner
  • Provide recommendations to improve our processes and the client experience

 

ABOUT YOU:

  • 1+ years of recent full service restaurant and/or bar experience with a detailed understanding of POS systems
  • Working knowledge of Apple technology (tablets, iOS, Mac OS)  and understanding of wireless networks
  • Strong software troubleshooting skills
  • Ability to make timely decisions associated with process updates
  • Self-starter who is capable of working both independently with minimal supervision and in a team setting
  • Strong interpersonal and communication (verbal and written) skills
  • Experience using CRMs (and other web-based platforms) to maintain and track customer interactions and accounts is always a plus!
  • Available to work a five-day, 40-hour work week  ** Nine to Fivers need not apply**

 

WHY CHOOSE US?

TouchBistro, one of the top grossing food & beverage apps in the Apple App Store, is an iPad Point of Sale system for restaurants built with mobility in mind. We’re backed by some of the top tech VCs in the industry and have great relationships with some of the best companies in the mobile solutions, food, and payment field. Our office is located in the King West tech corridor right in the heart of Toronto’s tech startup hub. Designed to be brought table side by waiters, TouchBistro is in use at thousands of restaurants throughout the world. We’re constantly adapting the latest in mobile technologies to empower our clients to be more efficient and profitable with their business operations. We also have the privilege of collaborating with some of Silicon Valley’s brightest companies.

 

 

***Only those who are considered for the position will be contacted***

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