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Technical Support Tier 1

OVERVIEW:

TouchBistro is the leading mobile point of sale for the restaurant segment.  We’re venture backed by some of the best tech VCs in the industry and have great relationships with some of the best partners in the mobile solutions, food, and payment industries. Our offices are located in the King West tech corridor. Designed to be brought table side by waiters, TouchBistro has been deployed to  thousands of restaurants around the world. We’re constantly adapting the latest in mobile technologies to empower our clients to be more efficient and profitable with their business operations.

The Technical Support Agent is one of the first line of support for any venues using the TouchBistro point-of-sale (POS) solution. A successful candidate will have excellent communication (verbal and written) skills, ability to work under pressure, and a process driven approach to troubleshooting.

 

KEY RESPONSIBILITIES:

  • Provide 24/7 product support via email and the phone
  • Provide TouchBistro POS solutions
  • Respond to customer support requests in a timely manner
  • Configure wireless networks

 

REQUIREMENTS:

  • Ability to make timely decisions associated with process updates
  • Available to work on weekends, after hours and overnight
  • Work in a team environment
  • Strong problem solving, analytical and troubleshooting skills
  • Computer literacy is required (Mac OS, iOS)
  • Restaurant background (preferred) or experience with a Point of Sale (preferred)
  • Experience with TouchBistro (highly preferred)
  • Apple hardware knowledge is preferred
  • Ability to work with minimal supervision
  • Coordinate with other technicians and support team as required to restore services
  • Strong interpersonal and communication (verbal and written) skills.

 

 

​***Only those who are considered for the position will be contacted***

 

 

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