TouchBistro is the leading mobile point of sale for the restaurant segment. We’re venture backed by some of the best tech VCs in the industry and have great relationships with some of the best partners in the mobile solutions, food, and payment industries. Our offices are located in the King West tech corridor. Designed to be brought table side by waiters, TouchBistro has been deployed to thousands of restaurants around the world. We’re constantly adapting the latest in mobile technologies to empower our clients to be more efficient and profitable with their business operations.
This role will be a part of the Customer Success Department and will specifically focus on customer renewals, retentions and engagement and will work closely with the Sales and Marketing teams. As a Customer CARE Specialist, you will be primarily responsible for encouraging recurrent product orders, identifying new sales opportunities and following up with existing clients in-person and via phone on their account status while continuing to actively build the relationship. You will have touch points on a predetermined schedule to ensure customer needs are being met. You will also provide related administrative support as assigned. As the successful candidate you will work closely with our customers to make sure they are optimizing the TouchBistro POS solution for their business. You will gain and maintain adequate product knowledge and also stay current on market trends and the competitive environment in the restaurant/food service industry. The goal is to build an even stronger and more active customer community and of course drive customer retention rates even higher.
***Only those who are considered for the position will be contacted***