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Customer Success Menu Specialist

Do you have a passion for the restaurant industry? Are you a restaurant professional looking for a little more work-life balance?  If this sounds like you, you’ve come to the right place! TouchBistro is looking for a Menu Specialist to join our outstanding Customer Success team. We pride ourselves on a team built out of restaurant professionals, who work towards the success of restaurants all over the world!  

Our Menu Specialists are responsible for kickstarting the onboarding process for customers in over 100 different countries! The successful candidate will have restaurant experience, excellent communication (verbal and written) skills, ability to work under pressure, and a process driven approach to ensuring an easy, smooth, friendly & efficient onboarding process for our customers.

The ability to engage clients in a positive and professional way through the Menu process is your key to success. You strive to understand each client’s business and will provide direction to the customer following the sale. You must be able to use critical thinking skills to determine the best solution to satisfy client requests. Your goal is to ensure our successful adoption of TouchBistro for each and every customer you onboard.
 

YOUR DAY-to-DAY

  • Connect directly with customers and create meaningful interactions by introducing yourself and clarifying the menu inputting process
  • Conduct Pre-Training assessments to gather relevant restaurant specific information
  • Use your professional experience to input restaurant menus and floorplans in the TouchBistro app
  • Proactively reach out to customers by calling/emailing to request additional information in regards to their menu
  • Schedule, initiate, conduct check-in sessions and follow ups (as required)
  • Provide proactive menu support & answer customer questions and inquiries
  • Present recommendations to improve our processes and the customer experience
     

ALL ABOUT YOU

  • 1+ years of recent full service restaurant and/or bar experience with a detailed understanding of POS systems
  • Working knowledge of Apple technology (iPads, iOS, Mac OS) and understanding of wireless networks
  • Strong software troubleshooting skills
  • Ability to make timely decisions associated with process updates
  • Self-starter who is capable of working both independently with minimal supervision and in a team setting
  • Strong interpersonal and communication (verbal and written) skills
  • Experience using CRMs (and other web-based platforms) to maintain and track customer interactions and accounts is always a plus!
     

WHY CHOOSE US?

TouchBistro is an award-winning iPad Point of Sale system, built for restaurant people by restaurant people. We’re a team of thinkers, builders, doers, and innovators. While many of us have experience working at restaurants, some of us just have a true passion for the industry.

We’re venture backed by some of the best tech VCs in the world and are partnered with top innovators in the mobile, food, and payment industries.

We’re global and growing! TouchBistro is used in more than 100 countries worldwide and has offices in NYC, Austin, Chicago, London and headquarters in Toronto. We’re a fast-moving, ever-evolving company on a mission to change the way restaurateurs do business and help them succeed through our products and services, but we need talented, passionate people to help!

So, what do you say? Are you ready to become part of something awesome?

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