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Customer Success Specialist

 

OVERVIEW

Do you have a passion for the restaurant industry?  Are you a restaurant professional looking for a little more work-life balance?  If this sounds like you, you’ve come to the right place!  TouchBistro is looking for a Customer Success Specialist to join our outstanding team.  We pride ourselves on a team built out of restaurant professionals, who work towards the success of restaurants all over the world!  

The Customer Success Specialist is responsible for developing customer relationships. You strive to understand each client’s business and will provide direction to the customer following the sale. The successful candidate will have restaurant experience, excellent communication (verbal and written) skills, ability to work under pressure, and a process driven approach to ensuring an easy, smooth, friendly & efficient onboarding process for our customers. Your goal is to ensure our successful adoption of TouchBistro for each and every customer you onboard.

 

YOUR DAY-to-DAY:

  • Connect directly with customers to guide them through onboarding with TouchBistro through to launch
  • Conduct Pre-Training assessments to gather relevant restaurant specific information
  • Use your professional experience to input restaurant menu and floorplan in the TouchBistro app
  • Provide proactive product support & answer customer questions and inquiries
  • Schedule, initiate, conduct full training sessions and follow ups
  • Ensure that customers are fully able to use every aspect of TouchBistro to best suit their needs
  • Respond to customer support requests in a timely manner
  • Coordinate with other Field Technicians and support the team as required

 

ABOUT YOU:

  • 1+ years of recent full service restaurant and/or bar experience with a detailed understanding of POS systems
  • Working knowledge of Apple technology (tablets, iOS, Mac OS)  and understanding of wireless networks
  • Strong software troubleshooting skills
  • Ability to make timely decisions associated with process updates
  • Self-starter who is capable of working both independently with minimal supervision and in a team setting
  • Strong interpersonal and communication (verbal and written) skills
  • Experience using CRMs (and other web-based platforms) to maintain and track customer interactions and accounts is always a plus!
  • Available to work a five-day, 40-hour work week  ** Nine to Fivers need not apply**

 

WHY CHOOSE US?

TouchBistro, one of the top grossing food & beverage apps in the Apple App Store, is an iPad Point of Sale system for restaurants built with mobility in mind. We’re backed by some of the top tech VCs in the industry and have great relationships with some of the best companies in the mobile solutions, food, and payment field. Our office is located in the King West tech corridor right in the heart of Toronto’s tech startup hub. Designed to be brought table side by waiters, TouchBistro is in use at thousands of restaurants throughout the world. We’re constantly adapting the latest in mobile technologies to empower our clients to be more efficient and profitable with their business operations. We also have the privilege of collaborating with some of Silicon Valley’s brightest companies.

 

 

***Only those who are considered for the position will be contacted***

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