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Director of IT Infrastructure and Operations

Looking to work for an awesome team? You've come to the right place! Our information technology team is a group of go-getters, passionate about IT and our POS product. A side benefit of developing for the restaurant industry is that once we’re done working hard, we have some great clients who can always provide amazing venues for unwinding with our close knit team.

TouchBistro is searching for a Director of IT Infrastructure and Operations for our new Toronto technology office located at King and Spadina. The Director of IT is responsible for managing and directing the corporate IT teams, security and internal IT infrastructure. The right individual for this position will still enjoy being hands-on with all facets of IT infrastructure and operations. This means you have previous experience managing routers, networks, switches and VPNs and have experience with integrating authentication across multiple systems.

We champion growth as a team, department and company, so it is important that the incumbent is onboard with our values of maintaining best practices, ensuring quality and investing in the team.



  • Oversee all IT infrastructure
  • Manage corporate IT teams
  • Refine IT and data security policies
  • Establish standardized IT procedures
  • Develop IT policies for PCI, SOC, change management
  • Maintain multi-office corporate network
  • Perform audits of systems and software
  • Evaluate and Implement new technologies and applications
  • Handle IT purchasing
  • Oversee and Co-ordinate setup of new office spaces
  • Manage opex and capex budgets
  • Support annual audit process



  • Degree in Computer Engineering/Computer Science or similar
  • 8+ years of experience in IT Infrastructure/Operations
  • A solid understanding of security best practices, data security and PCI compliance
  • Experience with integrating authentication across multiple system such as Active Directory/OneLogin/GSuite/Salesforce/NetSuite/RingCentral/etc. using sync tools, LDAP, SAML 2.0 SSO, OAuth, etc.
  • Currently hands-on with computer networking, routing, switching, VPNs, and wireless
  • Experience managing Apple MacOS and iOS devices using Jamf Pro (Casper Suite) and Meraki Systems Manager
  • Modern Linux administration including Nginx, Ruby on Rails, Unicorn, Node.js, Express and Docker is a nice-to-have
  • Familiarity with Agile development processes and modern CI/CD pipelines
  • Managing AWS including Opsworks, ECS (Docker), RDS, EC2, VPC is a plus



TouchBistro is an award-winning iPad Point of Sale system, built for restaurant people by restaurant people. We’re a team of thinkers, builders, doers, and innovators. While many of us have experience working at restaurants, some of us just have a true passion for the industry.

We’re venture backed by some of the best tech VCs in the world and are partnered with top innovators in the mobile, food, and payment industries.

We’re global and growing! TouchBistro is used in more than 100 countries worldwide and has offices in NYC, Austin, Chicago, London and headquarters in Toronto. We’re a fast-moving, ever-evolving company on a mission to change the way restaurateurs do business and help them succeed through our products and services, but we need talented, passionate people to help!

So, what do you say? Are you ready to become part of something awesome?



TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed.  

Requests for accommodation due to a disability can be made at any stage of the recruitment process.

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